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Patient Relations Assistant/UKHC
Department Name: M3030:Cancer Clinic ServicesJob Summary: The Patient Relations Assistant is a first-line customer service representative for the Head, Neck and Respiratory clinic within our Oncology service line. This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines. Other duties include: proactively identify opportunities to provide a positive patient experience by anticipating patients' needs (e.g., provide directions/way finding), monitor wait times for individual patients, use appropriate communication techniques such as
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