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Western Kentucky University
Bowling Green, Kentucky
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Customer Access Senior/UKHC
Department Name: H4001:Ambulatory Patient Access ServicesJob Summary: The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medi
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