Greater Kentucky HERC

Job Description:

• Desktop and Endpoint Management
  • Create, maintain, and deploy modern computer images for Windows and Mac OS environments.
  • Manage and update endpoint devices using both traditional systems (e.g., Jira, JAMF) and modern cloud-based tools (e.g., Microsoft Intune).
  • Manage Windows Autopilot
  • Oversee mobile device management (MDM) practices to ensure secure and efficient management of enterprise mobile devices.

• Cloud and Server Administration
  • Manage cloud applications and enforce cloud app security protocols.
  • Execute lower-level system administrator duties, including server patching, customizations, and routine maintenance.
  • Administer and maintain Active Directory, Entra, and Azure environments to support organizational infrastructure.
  • Help support the Hyper-V server environment and infrastructure. 
• Cybersecurity and Compliance
  • Integrate cybersecurity practices into daily operations, ensuring compliance with NIST standards and industry best practices.
  • Collaborate with cybersecurity teams to implement machine hardening, secure patching, and proactive vulnerability management.
• Automation, Scripting, and System Updates
  • Develop and execute scripts (using PowerShell and other scripting languages) to automate routine tasks and OS setting adjustments.
  • Maintain a comprehensive update schedule for operating systems and applications, ensuring timely patching and customization.
• Technical Support and Documentation
  • Respond to user tickets regarding software deployment, device management, and system updates, providing excellent end-user support.
  • Analyze the impact of proposed technology changes and document policies, procedures, and technical guides.
  • Train and mentor junior IT staff, serving as a role model and technical resource within the team.
• Cross-Functional Collaboration and Process Improvement
  • Work closely with IT support, security, networking, and other project teams to develop and implement scalable technology solutions.
  • Identify and recommend process improvements to enhance the overall efficiency, security, and reliability of IT operations.
  • Foster strong working relationships with stakeholders, ensuring that IT solutions align with both business and educational objectives.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, plus three (3) years of relevant experience, or an equivalent combination of education, certification, and experience.
• At least three (3) years of customer service experience.
• Proven ability to work effectively in project teams and manage multiple initiatives concurrently.

Applicant Portal URL: 7110

About Ashland University

Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.

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