Greater Kentucky HERC

Special Instructions to Applicants:

All interested applicants should attach a cover letter and resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation's top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice's culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name -- RICE -- Responsibility, Integrity, Community and Excellence.

Position Summary:

The OwlConnect Training Specialist, a member of the Development Information Services team in the Development and Alumni Relations Division at Rice University, supports end users in using OwlConnect, Rice University's campus-wide advancement system (powered by Blackbaud CRM) and the BBIS (Blackbaud Internet Solutions) platform. The OwlConnect Training Specialist provides training, data governance, and compliance support. The responsibilities include, but are not limited to, scheduling and conducting training, assisting with onboarding, maintaining training and compliance records, and creating and updating training documentation and videos. In addition, this position will provide administrative support for data governance efforts as needed, which may include maintaining the data inventory log. The OwlConnect Training Specialist may be assigned to different tasks depending on the time of year, staffing, or priorities. In addition, the OwlConnect Specialist will serve as a subject matter expert in OwlConnect and BBIS.

The ideal candidate must be extremely organized, detail-oriented, and able to manage multiple concurrent projects in a fast-paced environment. The candidate should also have strong verbal and written communication skills and the ability to quickly learn concepts and make them actionable, as well as the ability to support users with patience and respect.

Workplace Requirements:

This position is offered as a hybrid role, combining both in-office and remote work to provide flexibility and support collaboration. Per Rice policy 440, work arrangements may be subject to change.

*Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements:

• Bachelor's Degree
  • In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted
• 1+ years of related professional experience in development and alumni relations, application systems training, or a related field
  • In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted

Skills:

• Ability to train adult learners on new concepts and tools with patience and respect
• Excellent organizational skills
• Strong time management skills
• Adept written and verbal communication skills
• Critical thinking and analytical skills, with the ability to arrange information or actions in a certain order or pattern according to a specific rule or set of rules
• Problem sensitivity, with the ability to tell when something is wrong or is likely to go wrong
• Active listening, giving full attention to what people are saying, taking time to understand the points being made, and asking questions as appropriate
• Documentation and specification skills to be able to share information in a clear and concise manner
• Proficiency in writing, editing, and proofing, with knowledge of grammar and punctuation
• Ability to understand complex materials and synthesize across multiple sources to produce materials for diverse audiences
• Proficiency with Microsoft Office Suite, such as Outlook, Word, Excel, and PowerPoint
• Proven ability to manage and prioritize multiple deadlines and priorities
• Ability to work well under pressure
• Ability to work independently and as part of a team to meet expected deadlines and schedules
• Excellent attention to detail

Preferences:

• 2+ years of related professional experience in development and alumni relations, application systems training, or a related field
• Experience working for an institution of higher education or non-profit organization
• Experience using Blackbaud CRM or similar alumni/donor database system
• Experience in a PC/Windows environment using Microsoft Office tools
• Experience managing and scheduling across multiple calendars
• Experience with creating educational materials
• Knowledge of basic video production
• Strong problem-solving skills
• Demonstrated ability to work well in a team environment
• Displays good judgment in dynamic situations

Essential Functions:

• Conducts training and assists with onboarding users to OwlConnect/BBIS as follows:
  • Schedules training
  • Delivers training one-on-one or for a group in-person or virtually
  • Maintains training and compliance records
  • Creates and updates training documentation, videos, and Canvas courses
• Assists with data governance efforts for the following:
  • Business Data Glossary updates
  • Data Inventory Log maintenance
  • Follow-up on approved agenda items with requests or updates to documentation
• Serves as OwlConnect/BBIS subject matter expert
• Assists users with questions about OwlConnect/BBIS
• Organizes information on problems or procedures
• Performs all other duties as assigned

Additional Functions:

• Participates in routine OwlConnect support team meetings, BBIS meetings, and project meetings as appropriate
• Assists with OwlConnect/BBIS training session logistics and documentation as needed
• Ongoing contact with Development and Alumni Relations staff, as well as frequent contact with campus partners, in person and virtually
• Responsible for fielding calls, emails, or instant messages from various departments on campus
• Ability to work long hours in front of a computer

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits

Rice Mission and Values: Mission and Values | Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please contact Rice University's Disability Resource Center at 713-348-5841 or adarice@rice.edu for support.

If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.