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Bellarmine University
Louisville, Kentucky
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Patient Relations Assistant/UKHC
Department Name: MG100: Physician Based ClinicsJob Summary: The Department of Otolaryngology is seeking a Patient Relations Assistant.This position is responsible for registering, checking out patients and scheduling follow up appointments and ancillary testing. Will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems.Communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliant regarding release of patien
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