Reporting to the Associate Director for Programs, the Membership Coordinator is responsible for managing several key aspects of the Campus Recreation Center: 1) Develop and lead the Campus Recreation Center's (CRC) member recruitment, engagement, and retention strategies, including both internal and external to the university (i.e., alumni, faculty, staff, supplemental memberships, corporate and community). 2) Maintain and manage all membership services business activities. 3) Develop and supervise 10-14 student staff working in the Membership Services area.
Primary Responsibilities :
Member Recruitment, Engagement, and Retention – 40% oDevelop and manage the CRC App and Fusion portal. oDevelop and lead the CRC’s member recruitment strategy, including new member marketing, promotions, trial membership, tours, orientations, surveys, events, and member referral program. oCoordinate the member retention program, including member appreciation events, renewals, retention reward programs, and member exit surveys. Solicit and synthesize member feedback, and recommend and implement membership improvement efforts. oManage the CRC member messaging efforts, including overseeing daily, weekly, and monthly email communications regarding membership expirations, locker rental reminders, balances on account, and new member welcome message. oDevelop customized plans for corporate partners interested in providing memberships for employees. Strengthen relationships with prospective partners through presentations, marketing campaigns, and other outreach with outside groups. oMeet or exceed established membership revenue targets.
Membership Services – 35% oServe as administrator for computerized membership, locker and sales software program (Fusion). oConfigure Fusion software to allow for membership and locker sales and collect registration fees for programs and services. oUpdate Fusion program each semester and throughout the year to reflect changes in program offerings and fees. oManage database of paid memberships and locker rentals. oUtilize Fusion program and SAP Business Warehouse to generate monthly, quarterly and yearly reports. oUse Fusion software to process, monitor, and input all Payroll Deductions. oWork collaboratively with multiple campus departments, including Payroll, Parking Services, ALLCARD Office, Alumni, Bursar's, etc. oProcesses all membership change and cancellation transactions and daily deposits. Maintain accurate financial records for quarterly and annual reporting. oSupervise all membership, locker, and program registration sales.
Personnel Management – 25% oOversee member services desk staffing, including hiring, training, and supervising 10-14 student employees. oDevelop an on-going training and accuracy program for member services staff, to sales accuracy and customer service. oCreate and manage student work schedules. oEnsure appropriate staffing for all hours of operation oCreate, encourage, and support professional development opportunities for student staff, including training programs, professional association involvement, research, conferences, and individual mentoring.
- Bachelor’s degree in Recreation, Sports Management, Student Personnel or related degree required. - Experience supervising student employees.
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action Institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education: Bachelor's Degree
Minimum Experience: Less than 1 year
Quick Link: 10031
Internal Number: 10031
About Northern Kentucky University
NKU is a growing metropolitan university of more than 14,000 students served by more than 2,000 faculty and staff on a thriving suburban campus near Cincinnati.
Located in the quiet suburb of Highland Heights, Kentucky—just seven miles southeast of Cincinnati—we have become a leader in Greater Cincinnati and Kentucky by providing a private school education for a fraction of the cost.
While we are one of the fastest growing universities in Kentucky, our professors still know our students' names.